1-Ordering
Minimum order amount online- $0.
(except items with dozen price, or personalized item with 24 pieces minimum order)
Minimum order by phone - $100.00
1-800-562-1688 (M-F, 9:30am -5:30pm pacific time)
2-Shipping
The shipping charges includes handling fee. Shipping may looks higher with small order ( under
$100) since the shipping is only decided by weight, not by dollar amount. We are wholesaler at low
price. The shipping rate will go down with larger order.
The same date for the order placed is the ordering date, which is not counted as a working day.
Sat/Sun can not be counted as working day.
*Ground shipping can not be applied for PO Box, military base, Hawaii, Alaska and islands
addresses.
We will send out the order in time upon receiving the order. It may be delayed for shipping when the
item is in restocking or other shipping delay (such as delay by US postal or UPS) or holidays season.
For more information about the shipping time, please check: MS SHIPPING
3-Tracking
After you place the order, you should receive the order confirmation number. You can find a
tracking link in that mail. Or email your tracking request to us with your order number, bill to name,
telephone to: tracking@msteddybear.us
4-Payment
Visa, MasterCard, Discover,American Express and Paypal
5-Order lost
It may happen during the shipping (lost by carriers). We will resend the order by THE SAME
SHIPPING METHOD YOU CHOOSE without any charges. We have no responsibility to send it by
upgrade shipping ( Priority or Express mail) unless you pay for the difference.
6-Shipment delayed or held
The delay may happen when the credit card is declined or we are in holiday's seasons. We will not
have responsibility to upgrade the shipping method without extra charge. We can only ship the order
in the way you choose and pay.
7-Return policy
Customer satisfaction is our Top Priority.
If you are not satisfied with the order you received for any reason or no reason, you can return or
exchange it within 14 days after the shipping date.
Exchange or return
You can send back the whole or part of order to us. Please include a copy of invoice with a note of
request inside the box. Keep a tracking receipt from Ups or Usps.
After we receive the return (please allow 7 days after you send it), we will refund your order
including the shipping or resend the replacement for FREE.
No Re-instock fee charged
With your return, WE DO NOT CHARGE RE-INSTOCK FEE. We want you to be 100% satisfied with
us.
All returns must ship to the shipper address:
MS TEDDY BEAR
Attn: return dept.
10938 SCHMIDT RD #B
EL MONTE, CA 91733
Minimum order amount online- $0.
(except items with dozen price, or personalized item with 24 pieces minimum order)
Minimum order by phone - $100.00
1-800-562-1688 (M-F, 9:30am -5:30pm pacific time)
2-Shipping
The shipping charges includes handling fee. Shipping may looks higher with small order ( under
$100) since the shipping is only decided by weight, not by dollar amount. We are wholesaler at low
price. The shipping rate will go down with larger order.
The same date for the order placed is the ordering date, which is not counted as a working day.
Sat/Sun can not be counted as working day.
*Ground shipping can not be applied for PO Box, military base, Hawaii, Alaska and islands
addresses.
We will send out the order in time upon receiving the order. It may be delayed for shipping when the
item is in restocking or other shipping delay (such as delay by US postal or UPS) or holidays season.
For more information about the shipping time, please check: MS SHIPPING
3-Tracking
After you place the order, you should receive the order confirmation number. You can find a
tracking link in that mail. Or email your tracking request to us with your order number, bill to name,
telephone to: tracking@msteddybear.us
4-Payment
Visa, MasterCard, Discover,American Express and Paypal
5-Order lost
It may happen during the shipping (lost by carriers). We will resend the order by THE SAME
SHIPPING METHOD YOU CHOOSE without any charges. We have no responsibility to send it by
upgrade shipping ( Priority or Express mail) unless you pay for the difference.
6-Shipment delayed or held
The delay may happen when the credit card is declined or we are in holiday's seasons. We will not
have responsibility to upgrade the shipping method without extra charge. We can only ship the order
in the way you choose and pay.
7-Return policy
Customer satisfaction is our Top Priority.
If you are not satisfied with the order you received for any reason or no reason, you can return or
exchange it within 14 days after the shipping date.
Exchange or return
You can send back the whole or part of order to us. Please include a copy of invoice with a note of
request inside the box. Keep a tracking receipt from Ups or Usps.
After we receive the return (please allow 7 days after you send it), we will refund your order
including the shipping or resend the replacement for FREE.
No Re-instock fee charged
With your return, WE DO NOT CHARGE RE-INSTOCK FEE. We want you to be 100% satisfied with
us.
All returns must ship to the shipper address:
MS TEDDY BEAR
Attn: return dept.
10938 SCHMIDT RD #B
EL MONTE, CA 91733
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